Terms and Conditions

Welcome to Queens Cakerry!

These terms and conditions outline the rules and regulations for the use of Queen's Cakerry's Website, located at https://queenscakerry.nz.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use Queens Cakerry if you do not agree to take all of the terms and conditions stated on this page.

Ordering Process:

Customers can place orders through the following methods: (Note: Minimum notice period for standard cake is 48hr. FOR customize cake 1 week in advance notice.

1. Website: Orders can be placed conveniently through our website Queenscakerry.co.nz. Simply browse our selection of cakes, choose your desired options, and complete your order online forms.

2. Phone: If you prefer to speak with a member of our team directly, you can place your order by calling us at 0211252451. Our knowledgeable team will assist you in selecting the perfect cake for your occasion and guide you through the ordering process.

3. In-Person: For a more personalized experience, customers are welcome to visit our located at 56 Sikkim Cr, clover Park Auckland. Our team will be happy to discuss your cake requirements in person and help you place your order on-site. Regardless of the method chosen, please ensure that all relevant details, such as cake flavour, size, design preferences, pickup details, and any special instructions, are provided accurately to avoid any misunderstandings.

Payment:

We accept the following payment methods for orders:

1. Cash: Cash payments are accepted for in-person orders placed at our location.

2. Bank Transfer: Bank transfers are accepted for bookings. Please contact us directly for bank transfer details.

Payment Due:

3. Online Orders: Payment is required (50% deposit) upfront at the time of placing your order through our website.

4. Phone Orders: Payment is due at the time of placing your order over the phone. (50% Deposit)

5. In-Person Orders: Payment is required at the time of placing your order at our location. (50% Deposit)

6. Confirmation of Order: Your order will be confirmed once payment has been successfully processed. We cannot proceed with the order until payment has been received.

Cancellation and Returns Policy:

1. Cancellation Deadline: Customers may cancel their order without incurring any fees or penalties up to 48 hours prior to the scheduled pickup date and time.

2. Cancellation Procedure: To cancel an order, customers must notify us as soon as possible by contacting our team at 0211252451. Please provide your order details and the reason for cancellation when contacting us.

3. Refunds: Refunds may be issued via the original payment method used for the order.

4. Changes to Orders: Customers may request changes to their order, such as modifications to the cake design, within a reasonable timeframe (1 week) before the scheduled pickup date. Additional charges may apply for significant changes to the order.

5. Returns: Please choose cake flavours carefully, no refunds will be made if you don't like the flavour or change your mind. All orders are taken under the assumption that these conditions are accepted by the customer. Please do not order if you do not accept these conditions.

Pickup/Collection:

1. We do not offer delivery services for order.

2. Customers may also opt to collect their orders in person from our location

3. Pickup timings are subject to our opening hours, which may vary. Please refer to our website or contact us directly for our current opening hours.

4. There are no additional costs for order collection from our location.

5. However, please note that customers are responsible for transporting the order safely after collection and ensuring proper storage if applicable/ until consumption.

6. Don't leave your cake in a hot car, use air conditioning in summer.

7. Store your cake in a cool place out of direct sunlight.

Allergen Information:

1. If you have any questions or concerns about allergens, please don't hesitate to contact us for assistance.

MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right to amend or update this policy at any time without prior notice.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.